acejl Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register an account with acejl, we collect personal information necessary to verify your identity, comply with PAGCOR licensing requirements, and provide gaming services. This includes your full legal name as it appears on government-issued identification, date of birth (to verify you are at least 21 years old), residential address in the Philippines, email address, Philippine mobile phone number, and a secure password chosen by you. We may also collect a copy of your government-issued photo identification (Philippine passport, driver's license, or national ID) and proof of address (utility bill, bank statement, or government correspondence) during the account verification (KYC) process required before your first withdrawal.

1.2 Financial Information

To process deposits and withdrawals, acejl collects financial information including your GCash or Maya account details, bank account numbers and bank names (if using bank transfer), cryptocurrency wallet addresses (if depositing via USDT), and transaction history related to your gaming activity. We do not store full credit card numbers or CVV codes. Payment processing is handled through secure third-party payment gateways that are PCI-DSS compliant. Your financial information is encrypted using 256-bit SSL technology during transmission and storage.

1.3 Technical and Usage Data

acejl automatically collects technical information when you access our website or mobile application. This includes your IP address, device type and operating system (Windows, macOS, Android, iOS), browser type and version (Chrome, Safari, Firefox, Edge), geolocation data (to verify you are within Philippine territory as required by PAGCOR regulations), gameplay history including games played, bets placed, wins and losses, session duration and login frequency, and cookies and similar tracking technologies. This data helps us improve our services, detect fraud, and ensure compliance with legal requirements.

1.4 Communications

When you contact acejl customer support via live chat or email, we retain records of your communications including the content of your messages, support tickets, and our responses. This information is used to resolve your inquiries, improve our customer service, and maintain a record of our interactions for quality assurance and dispute resolution purposes.

2. How We Use Your Information

2.1 Account Management and Service Provision

acejl uses your personal information to create and maintain your account, verify your identity and age (21+ requirement), process deposits and withdrawals, provide access to casino games, sports betting, bingo, and slots, track your gaming activity and transaction history, and communicate with you regarding your account, including notifications about deposits, withdrawals, bonuses, and promotions (with your consent).

2.2 Legal Compliance and Security

We process your data to comply with PAGCOR licensing requirements and Philippine gambling laws, fulfill Know Your Customer (KYC) and anti-money laundering (AML) obligations under Philippine law and PAGCOR regulations, detect and prevent fraud, underage gambling, money laundering, and other illegal activities, verify your physical location within the Philippines using geolocation technology, and respond to legal requests from law enforcement or regulatory authorities.

2.3 Marketing and Communications

With your consent, acejl may use your email address and mobile number to send you promotional offers, bonus notifications, new game announcements, and newsletters about acejl services. You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or by contacting customer support. Please note that even if you opt out of marketing communications, we will still send you essential account-related notifications such as withdrawal confirmations and security alerts.

2.4 Service Improvement and Analytics

acejl analyzes usage data to understand player behavior, improve our website and mobile app user experience, develop new games and features, optimize our platform performance, and personalize your gaming experience (such as recommending games similar to ones you've played). All analytics are conducted in compliance with data protection laws, and we use aggregated, anonymized data whenever possible.

3. How We Share Your Information

3.1 Service Providers

acejl shares your personal information with trusted third-party service providers who assist us in operating our platform. These include payment processors (GCash, Maya, bank partners, cryptocurrency exchanges), game providers (Pragmatic Play, Microgaming, Evolution Gaming, JILI Gaming), identity verification services (KYC and AML compliance providers), cloud hosting and data storage providers, customer support platforms, and analytics and marketing service providers. All service providers are contractually obligated to protect your data and use it only for the purposes specified by acejl. They are prohibited from selling or sharing your data with third parties for their own purposes.

3.2 Legal and Regulatory Authorities

acejl may disclose your personal information to PAGCOR or other Philippine regulatory authorities as required by law, to law enforcement agencies if we receive a valid legal request (such as a court order or subpoena), to comply with anti-money laundering and counter-terrorism financing regulations, or to protect the rights, property, or safety of acejl, our users, or the public. We will only disclose the minimum information necessary to fulfill legal obligations.

3.3 Business Transfers

In the event that acejl undergoes a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or control of your personal data. The new entity will be required to honor this Privacy Policy unless you consent to a revised policy.

3.4 No Sale of Personal Data

acejl does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to provide gaming services, comply with legal obligations, and improve our platform as described in this Privacy Policy.

4. Data Security

4.1 Security Measures

acejl employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and acejl servers, secure password hashing using bcrypt or similar cryptographic algorithms, firewalls and intrusion detection systems to prevent unauthorized access to our servers, regular security audits and penetration testing conducted by independent cybersecurity firms, restricted access to personal data on a need-to-know basis (only authorized acejl employees and contractors can access your information), and secure data centers located in jurisdictions with strong data protection laws.

4.2 Your Responsibility

While acejl takes extensive measures to secure your data, you also play a critical role in protecting your account. You are responsible for maintaining the confidentiality of your login credentials (email and password), using a strong, unique password that is not reused on other websites, enabling two-factor authentication (if available) for additional account security, not sharing your account with others, and logging out of your account when using shared or public devices. If you suspect unauthorized access to your account, contact acejl customer support immediately.

4.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, acejl will notify affected users via email within seventy-two (72) hours of discovering the breach, as required by the Philippine Data Privacy Act. We will also notify the National Privacy Commission (NPC) and take immediate steps to mitigate the impact of the breach and prevent future incidents.

5. Data Retention

acejl retains your personal information for as long as necessary to provide gaming services, comply with legal obligations, resolve disputes, and enforce our Terms and Conditions. Specifically, account information and transaction history are retained for a minimum of five (5) years after account closure to comply with PAGCOR record-keeping requirements and Philippine anti-money laundering laws. KYC documents (copies of government-issued IDs and proof of address) are retained for five (5) years after account closure. Communications with customer support are retained for two (2) years. Marketing data is retained until you withdraw consent or request deletion. After the applicable retention period, your personal information will be securely deleted or anonymized such that it can no longer be associated with you.

6. Your Rights Under Philippine Data Privacy Law

6.1 Right to Access

You have the right to request a copy of the personal information acejl holds about you. To exercise this right, contact our customer support team. We will provide the requested information within fifteen (15) days in a commonly used electronic format.

6.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request correction or update. You can update certain information (email address, mobile number) directly in your account settings. For other changes (name, date of birth, address), contact customer support with supporting documentation.

6.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, acejl may be required to retain certain data for legal compliance (PAGCOR record-keeping requirements, anti-money laundering laws) even after you request deletion. We will inform you if we are legally prohibited from deleting specific data.

6.4 Right to Object

You have the right to object to certain data processing activities, including processing for direct marketing purposes and processing based on legitimate interests. To opt out of marketing communications, click "Unsubscribe" in our emails or contact customer support.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider. Contact customer support to request data portability.

6.6 Right to Lodge a Complaint

If you believe acejl has violated your data protection rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information for the NPC is available at privacy.gov.ph.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences, improve user experience, and provide analytics. acejl uses cookies to keep you logged in, remember your language and currency preferences, track your gameplay for responsible gaming purposes, analyze website traffic and user behavior, and deliver personalized content and advertisements (with your consent).

7.2 Types of Cookies Used

acejl uses essential cookies (required for the website to function, such as session cookies that keep you logged in), functional cookies (remember your preferences like language and currency), analytics cookies (help us understand how users interact with our site using tools like Google Analytics), and marketing cookies (track your activity for targeted advertising, only with your consent). You can manage cookie preferences in your browser settings. Disabling essential cookies may prevent you from accessing certain features of acejl.

8. Children's Privacy

acejl's services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. If you believe a minor has registered an account with acejl, please contact customer support immediately.

9. International Data Transfers

Your personal information is primarily stored on servers located within the Philippines or in secure data centers in jurisdictions with strong data protection laws. In some cases, data may be transferred to third-party service providers located outside the Philippines (such as game providers or cloud hosting services). When such transfers occur, acejl ensures that appropriate safeguards are in place, including standard contractual clauses approved by the National Privacy Commission, to protect your data in accordance with Philippine data protection standards.

10. Changes to This Privacy Policy

acejl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify users via email and/or by posting a prominent notice on our website. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Your continued use of acejl after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how acejl handles your personal information, please contact our Data Protection Officer or customer support team via live chat (available 24/7 in English and Tagalog). You may also reach us at the following email address (displayed as plain text): [email protected]. We will respond to privacy-related inquiries within fifteen (15) business days.